Managed Service Provider (MSP) Solution

• Find phantom workforce
  • When a new Managed Service Program is put in place, many of our clients do this in order to understand how many contingent workers they have and where they are. This can take time to pull everyone into a program. We will do an assessment to locate all contingent workers within a company and share that information up front.

• Conduct vendor assessments
  • During both our initial due diligence and implementation phases we will simultaneously conduct a thorough review of existing vendors to understand current performance levels, strengths, weaknesses, and spend. With this information we will be able to make assessments on how vendors may perform moving forward, along with data-driven recommendations on alignments at the start of the program.

This can save up to six months (or more) of time evaluating vendors in the new program, with the ability to realize performance improvements much earlier in the process.

APC applies ISO 9001 and lean engineering disciplines to all managed services, ensuring a pragmatic approach that also fosters innovation and improvement.

Our compliance team conducts regular compliance reviews to ensure performance metrics are being tracked accurately and are in compliance with contracts.

APC reduces many of the legal, procurement, and accounting costs associated with engaging vendors by:

• Providing consolidated invoicing for all vendors
• Auditing time and expense reports for compliance
• Negotiating favorable contract terms and conditions with vendors
• Responding to vendor questions and providing timely payment
• Providing online access to purchase order utilization, timesheet detail, and management information
• Serving as a single contact for all vendor-related issues

We use a vendor scorecard process that evaluates vendors on reconciliation, compliance scores, and performance against their SLAs, with the ultimate goal of better serving our clients. The individual supplier performance metrics will be captured on a supplier scorecard and reported to client stakeholders and contingent labor suppliers.

These metrics are fully customizable to meet our client’s program goals, as well as to measure the quality of supplier performance relative to APC’s and our client’s established service level agreements (SLAs) and program goals.

APC has developed a Vendor Performance Management Program focused on ensuring vendors receive the proper guidance and feedback necessary to be successful in the program.

The Vendor Performance Management Program is designed to define service and support expectations for vendors within the program, measure vendor performance, and create a platform to provide informative and constructive feedback regarding performance. APC will manage this effort in a manner that will include:

• Regularly meeting with and advising vendors on how to raise the quality of their performance (i.e., the quality of contractors/services, levels of pricing, conformance to policies)
• Providing feedback to suppliers on their performance to drive higher performance
• Recognizing and rewarding top performing vendors with increased scope and additional business opportunities as appropriate
• Identifying, educating, and potentially removing non-compliant or under-performing vendors to ensure best overall support to client is achieved