Eliminating More Glitches Than The Client Bargained For
The online retail arm of an organization with over 2,500 locations focused on serving military families worldwide
Our client purchased niche software that allows online transactions to be processed. During the implementation of the software, our client started experiencing excessive unexpected issues that the implementation vendor was not able to resolve.
Having spent millions of dollars to obtain the software license, our client would take a significant loss if they abandoned the project entirely. Worse, with over $8.5B in revenue and millions of military families relying on their services to operate properly, our client faced significant financial and public relations losses if the software was launched without the issues being fully remedied.
APC Solution & Results
It was important that a third party become involved in validating the work of the implementation vendor. APC put together a team of QA testers that had extensive backgrounds in working with this niche financial software. The testers also possessed strong documentation abilities.
Utilizing their significant talents, our team was able to locate and eliminate all of the software issues preventing the project from moving forward.
Additionally, they provided solid documentation for the client to have as a resource should future changes need to be made. They were able to complete all of this in a timely manner. But, most importantly, they were able to mitigate the issues.